Orders & shipping
How much is shipping?
Shipping is free worldwide on every order, with no customs or duty fees on delivery.
How long does delivery take?
Orders ship within 1 to 3 business days, then delivery takes 10 to 15 business days depending on your country. You will receive a tracking number by email as soon as your order ships.
Can I track my order?
Yes — you receive a tracking number by email as soon as your order ships.
Products
Are your sneakers new?
Every pair is brand new, unworn, in its original box with all accessories.
How do your prices work?
We buy in volume and keep our margins tight, which lets us offer competitive prices on every pair.
Will you restock a sold-out size?
Popular models are restocked regularly. Open the product page and use the size selector — if your size is gone, check back within a few days or ask us.
Returns & support
What is your return policy?
You have 30 days from delivery to return unworn items in their original packaging. Full details in Returns & Refunds.
How do I reach you?
Email contact@tempokicks.com — we answer 7 days a week, within 24 hours on business days.
Payment
Which payment methods do you accept?
All major credit and debit cards plus the express payment options shown at checkout. Payments are processed by Shopify with industry-grade encryption — we never see or store your card details.