You have 30 days from receipt of your order to make a return, provided the items and accessories have not been used and are in their original packaging.
Conditions
To qualify for a return, products must be unworn, unused, with tags attached, and in their original packaging.
How to start a return
Contact our support team at contact@tempokicks.com to request a return. Once your return is approved, we will send you the return instructions. Items sent back without a prior return request will not be accepted.
Return shipping
In case of error on our part, return shipping fees are covered by us. Otherwise, they remain the customer's responsibility.
Inspection, exchanges & refunds
Returned items undergo quality checks before any exchange or refund is processed. Exchanges are limited to one per order. Once approved, refunds are processed within 10 business days to the original payment method. If more than 15 business days have passed since approval without receiving your funds, contact us.
Damaged or wrong items
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect.
Non-returnable items
Custom orders, personalized items, promotional products and gift cards cannot be returned.
Tempo Kicks — Skyler LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA — contact@tempokicks.com